Terms of Reference
Effective as of "date" 2025
Last updated as of "date", 2025
Welcome to SpecAuto – a platform for specialized vehicle services developed by Altacode LLC, www.altacode.com.
These Terms of Reference (the "Terms") outline the rules and regulations for the use of Altacode LLC's SpecAuto integrated web platform and mobile apps (hereinafter collectively referred to as the "Application"), located at https://specauto.am/en.php.
By accessing the Application it’s assumed that you accept these terms and conditions. Please read the following Terms carefully before using the Application. Do not continue to use the Application if you do not agree to take all of the terms and conditions stated herein below.
The following terminology applies to these Terms of Reference and Conditions, Privacy Statement and Disclaimer Notice, and all agreements:
Terms and definitions:
- "company", "us", "we", "ourselves" or "our" refer to the owner of the Application, Altacode LLC.
- "user" refers to a person who has accepted the Terms, who has registered in accordance with the Terms and Conditions and uses the Application.
- "Driver" refers to the users of the Application who want to partner with us, list their specialized equipment and/or vehicles, and find clients via our Application.
- "Customer" refers to the users of the Application who want to find and rent specific equipment via our Application.
- "user", "users", "you", "your" refer to either Driver or Customer depending on the context.
- "party", "parties" refers to both the Driver, Customer and ourselves.
- "rules" refers to a set of prohibited and permissible actions for using the Application, as well as a set of approved regulations that are included in the Terms and form an integral part thereof.
- "Privacy Policy" refers to the process of collecting, storing, and transferring personal data of users, which is set out in Appendix No. 1 to the subject Terms of Reference and is an integral part thereof.
- "registration" refers to the procedure of creating an online user account and providing personal information as detailed in the subject Privacy Policy.
- "authentication" refers to the procedure for entering a username/password in the Application, which is aimed at identifying the authorized user as an application user and is necessary for use.
- "verification" refers to a procedure for verifying the data specified by the User.
- "services" refers to the maintenance and operation of the Application provided by the Company.
Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to the same.
The Terms govern the use of data, information, software, graphics, images and other information (the "Contents") provided by Parties and used by you, including the use of the services provided by our website or other downloadable tools.
1. General Provisions
1.1 The Application (SpecAuto web platform & mobile apps) serves as a meeting/matching marketplace for Drivers and Customers, including:
1.2 The application is managed by the Company.
1.3 These Terms set out the rules and procedures for use.
1.4 These Terms apply to all methods of using the application, as well as to information published by the Company or users of the application.
1.5 By using/downloading the application, the user accepts the Terms, thereby confirming his/her agreement to all provisions specified in the Terms, and also undertakes to use the Terms exclusively in the prescribed manner.
1.6 If the user does not accept the Terms, he cannot use the application or perform any other actions related to the use of the application.
1.7 By accepting the Terms, the user agrees to the Privacy Policy and gives his consent to the processing of personal data in accordance with the Privacy Policy.
1.8 By using the Application and accepting the Terms, the User confirms that he/she acts on his/her own behalf and bears full responsibility for all actions as his/her own, which are performed using the personal account, login data, login, and password.
1.9 By using the application, the user confirms that he has the necessary technical equipment, software, access to the application, e-mails, and access to the Internet. The Company is not and cannot be responsible for the compatibility of the user's technical system and software with the Application.
1.10 The Application can not be used by a person under 18 (eighteen) years of age. By using the Application and accepting the Terms, he/she confirms their eligibility and responsibility for the use of services.
1.11 The Application offers fee-of-charge services.
2. Scope
This document applies to:
3. How to use the Application
3.1 The Users undertake to use the Application in accordance with the purposes specified in the Terms.
3.2 The User has no right to transfer his right to use the Application to any third party and also has no right to disclose his login/password information to specific people or the public.
3.3 To use the Application, the user must go through the registration procedure, which may include:
3.3.1 Specifying personal data: name, surname, date of birth, phone number, email address, and other required information.
3.3.2 Drivers, in addition, will be requested to upload digital copies of their valid driver’s license and technical passport(s) of vehicle(s) and/or special equipment to be listed on the platform.
3.3.3 Creating a username/password.
3.3.4 Accepting the Privacy Policy (Appendix N1) and the Terms, as well as consenting to the terms and conditions of personal data processing.
3.3.5 Authorization of the above data.
3.3.6 User identification – for Drivers through photos on their Driver license uploaded during registration.
3.3.7 User Verification - registration for Drivers may include a procedure for verifying the data specified by the User, and will need an additional approval and account activation step to be done by the Application manager and/or administrator. In case of registering as a Driver, the user will receive a follow-up call initiated by the authorized employee to ensure compliance with the preliminary information received online; after successful verification, the Driver account will be activated.
3.4 After completing the registration process and account activation, the person becomes a User of the Application within the meaning of this Agreement. The User fully accepts these Terms and undertakes to act accordingly.
3.5 By registering, the User automatically confirms the accuracy of the data provided by him and accepts any risks associated with them. Regardless of who performs actions using his/her username/password, they shall be deemed to be performed by the User.
3.6 Use of the Application is permitted only in accordance with the legislation of the Republic of Armenia.
3.7 The Company reserves the right to block the User's access to the Application at any time without prior notice or thereafter, regardless of their Consent in case of any violation of the Terms and RA legislation.
3.8 The Company reserves the right to store and process the User's personal data in accordance with the Privacy Policy, as well as to gain access to the User's personal page without obtaining the User's prior consent.
3.9 The Company has the right to remove any materials and information posted by the User at any time without his consent and without explaining the reasons.
3.10 The Company reserves the right to restrict the User's access to the Application, both in whole and in part.
3.11 It is allowed to post photos that only depict the User, or vehicle and special equipment. The Company reserves the right to remove any photo that does not comply with the Terms.
3.12 The Company reserves the right to impose restrictions on the User, as well as to apply technical limitations on the use of the Application, which it will notify Users about from time to time by means of its choice.
4. Intellectual Property
4.1 The Application is intellectual property. Unless otherwise stated, Altacode LLC own the intellectual property rights for the Application. The entire software, design, all copies, any rights to the Intellectual Property or any part thereof (hereinafter referred to as the Intellectual Property Rights) belong to the Application owner.
You must not:
4.2 It is prohibited to attempt to hack, distribute, modify or copy the information contained in the Application, except for the purposes specified in the Terms.
4.3 The use of intellectual property is prohibited without the prior written permission of the Company.
5. The Application and the Company
5.1 User bears full responsibility for actions related to the User's name/password, so If the User suspects that his/her password has been transferred to third parties, the User obliges to immediately take measures to obtain a new password in the Application.
5.2 The Company reserves the right to send notifications to the User, including using automatic notifications and programs for technical means. The User agrees to receive such notifications.
5.3 The Company is not responsible for access to the Application if the User is blocked by the Internet provider or by the state authorities of the User's country of residence.
5.4 Registration in the Application is free of charge. Registration for Drivers shall be approved by the Application manager and/or administrator.
5.5. The service provided through the Application is free of charge.
6. User Warranties
6.1 The User confirms that he has all necessary rights and powers to accept the Terms and use the Application.
6.2 The User shall use the Application exclusively for the purposes permitted by these Terms, in full compliance with its rules, as well as applicable law and accepted practice.
6.3 The User shall not perform any actions that interfere with the operation of the Application or the relevant equipment, networks or software of the Application.
6.4 The use of the Application for specific purposes shall not violate the property and/or personal non-property rights of third parties, as well as the prohibitions and restrictions of applicable law without exception, including copyright, trademark, service mark, location marks, origin of goods, industrial design, the right to use human images. The photos submitted by the User shall not contain images that offend the dignity of people, business reputation, shall not promote violence, pornography, drugs, racial and national hatred.
7. Liability
7.1 The Company provides the Application services on an "AS IS" basis.
In this regard, the Company does not guarantee that:
7.1.1 The Application will meet the User's requirements. The services will be provided continuously, quickly, securely and without errors.
7.1.2 The result that can be obtained from the use of the Application will be accurate and reliable.
7.1.3 The quality of any products, services, materials and information obtained as a result of the use of the Application will meet the User's expectations.
7.1.4 All inaccuracies in the Software will be corrected.
7.2 The Company is not responsible for access to, use or disclosure of any information about the User, including personal data that is in the public domain.
7.3 The User must notify the Company in case of violation of his rights and/or interests in connection with the use of the Application by other Users or third parties. To do this, the User must send a written notification to the Company with a detailed statement of the circumstances of the violation.
7.4 In the event of the User holding the Company liable or imposing penalties on it in connection with the violation of the rights and/or interests of third parties, the User is obliged to fully compensate the injured party for the damages.
7.5 The User of the Application is personally responsible for any information published in the Application and communicated to other Users, as well as for any communication with other Users.
7.6 The Company is not responsible for any obligations arising between Driver, Customer and third parties arising from the use of the Application.
8. Amendment and Cancellation of the Terms
8.1 Company may amend the Terms (including any article, clause, paragraph or any part thereof) without any special notice.
8.2 Amendments made by the Company shall come into force immediately upon their publication in the Application or upon provision of information to the User.
8.3 These Terms and Conditions may be terminated at the discretion of either party.
8.4 The Company reserves the right to terminate the Terms at any time without explaining the reasons and informing the User, as well as to block access to the Application at that time.
8.5 The Company shall not be liable for the inability to implement the provisions of the Agreement due to circumstances beyond the reasonable control of the Parties or force majeure, including Internet failures, fires, military operations, floods, and other natural disasters.
8.6 The Company shall not be obliged to notify the User of the circumstances specified in clause 8.5 of the Terms.
9. Applicable law and dispute resolution
9.1 These Terms, as well as the relations, rights, and obligations of the Parties arising from the Terms and other issues arising from the performance of the Terms, shall be governed by the current legislation of the Republic of Armenia.
9.2 In the event of disputes or disagreements, the Parties shall consider and resolve them through negotiations and/or exchange of written letters.
9.3 In the event of the impossibility of resolving disputes through negotiations, the dispute shall be considered in court.
9.4 Disputes that arise between Users as a result of using the Application and using the Services offered do not apply to the Company and the Application owners and cannot be examined by the Company. The Company is not an authorized body to resolve disputes.
9.5 Disputes that arise between Users may be examined in accordance with the procedure established by the current legislation of the Republic of Armenia by the relevant bodies authorized to examine such disputes.
10. Final Provisions
10.1 The registered user independently determines the terms of use of his opened account (profile), which in no case should contradict these Terms.
10.2 The user agrees to receive informational emails from the Company within the framework of the Application or events related to it (hereinafter referred to as Notifications) to the email address specified in his account.
10.3 The Company has the right to inform the User about changes in the capabilities of the Application and/or information resources located in it through notifications.
10.4 Appendix N1 - Privacy Policy is added to these Terms, which is an integral part of the Terms and is considered to be fully and unconditionally signed by the User upon acceptance of the Terms.
10.5 Appendix N2 – Content Usage and Disclaimer is added to these Terms, which is an integral part of the Terms and is considered to be fully and unconditionally signed by the User upon acceptance of the Terms.
10.6 These Terms are drawn up in Armenian and English. In case of an incorrect reading of the terms or semantic inconsistency, the Armenian version shall prevail.
Appendix 1. Privacy Policy
Privacy Policy
Effective as of "date" 2025 Last updated as of "date", 2025
Altacode LLC ("we" or "us" or "Company), as a developer and owner of SpecAuto integrated web and mobile platform ("Application") provides this Privacy Statement to describe our policies and procedures on the collection, use, and disclosure of Personally Identifiable Information received from Users of the Application and related products and services, including mobile applications, and all content offered as a part thereof (the "Services").
Introduction
This Privacy Statement explains how SpecAuto collects, uses, and protects your personal data in compliance with Armenian laws and app store policies.
By using the Application and offered Services, Users agree to the collection and use of their personal information in accordance with this Privacy Policy.
This Privacy Policy may be updated from time to time for any reason, at Company’s sole discretion. Company will notify of any material changes to the Privacy Policy by posting the new Privacy Policy on the Application website, https://specauto.am/en.php. Users are advised to check this Privacy Policy regularly for any updates. By using or accessing the Application or the Services, Users are accepting the practices described in this Privacy Policy, and provide their consent to our processing of their personal information as set forth in this Privacy Policy now and as amended later. This Privacy Policy is incorporated as Appendix 1 into, and considered as a part of Terms of Reference and Conditions for all Users, currently located at https://specauto.am/en.php .
Compliance with Armenian Laws
Third-Party Services
Security Measures
Responsibilities
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Privacy Policy:
Data We Collect
Data Collection & Processing Summary Table
|
Feature |
Data Collected |
Purpose |
Legal Basis (Armenia) |
|
User Registration |
Name, email, phone, hashed password; |
Account creation, authentication |
User consent (Armenia Law on Personal Data Protection, Art. 5) |
|
GPS & Location |
Real-time coordinates, |
nearby location-tracking, |
Explicit user consent (opt-in) |
|
Security & Fraud Prevention |
login |
Fraud detection, account protection |
Legitimate interest |
Personal Data
While using the Application, User might be asked to provide certain personally identifiable information that can be used to contact or identify him/her. During registration all Users of the Application will be asked to provide their name, email, phone, hashed password; in addition, Drivers will be asked to upload digital copies of their valid driver’s license and technical passport of vehicle(s) and/or special equipment that they want to get listed on the Application.
User Rights (Under Armenian Law)
Tracking Technologies and Cookies
In operating this Application and the Services, such technologies as log files might be used. Log file information is automatically reported by your browser or mobile application each time you access the Application or our Services. Our log files help provide additional functionality to the Application and Services and help us analyze Application and Services usage more accurately.
2. Confidentiality of Personal Data
3. Use of Your Personal Data
The Company may use Personal Data for the following purposes:
We may share Your personal information in the following situations:
4. Retention of Your Personal Data
The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or we are legally obligated to retain this data for longer time periods.
Delete Your Personal Data
You have the right to delete or request that we assist in deleting the Personal Data that We have collected about You.
Our Service may give You the ability to delete certain information about You from within the Service.
You may update, amend, or delete Your information at any time by signing in to Your Account, if you have one, and visiting the account settings section that allows you to manage Your personal information. You may also contact Us to request access to, correct, or delete any personal information that You have provided to Us.
Please note, however, that we may need to retain certain information when we have a legal obligation or lawful basis to do so.
Disclosure of Your Personal Data
Data Sharing & Disclosure
5. Law Enforcement
Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Other legal requirements
The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:
6. Security of Your Personal Data
The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.
Security Practices
Measures to ensure the safety of processed personal data:
The Company, while processing personal data, is guided by the following requirements:
• the legitimacy of the purposes, methods of processing and the reliability of the data;
• ensuring the legality of the processing of personal data, that implies the processing of data with the consent of the subject;
• the correspondence of the actual and stated processing objectives;
• notification to users of information systems about the lawful and safe practices of handling
personal data;
• accuracy, completeness, reliability and safety of personal data in information systems;
• informing the subject about the processing of his/her personal data and the legally significant
consequences of such processing, enabling him to influence the accuracy and completeness of the data;
• permanent internal control of the processing of personal data, readiness for undergoing state audits of processes and systems for processing personal data.
Children's Privacy
Our Service does not address anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If we become aware that we have collected Personal Data from anyone under the age of 18 we take steps to remove that information from Our servers.
7. Changes to this Privacy Policy
This Policy, as well as all amendments to it, are approved by the Company and become effective
from the date of publication on the Application website https://specauto.am/en.php . If the provisions of this Policy are contrary to the Legislation of the Republic of Armenia, the relevant provisions of the Legislation of the Republic of Armenia shall prevail.
We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.
We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, You can contact us:
Appendix 2. Content Usage and Disclaimer
Hyperlinking to our Content
The following organizations may link to our Application website without prior written approval:
These organizations may link to our home page, to publications or to other website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party's site.
We may consider and approve other link requests from the following types of organizations:
We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Altacode LLC; and (d) the link is in the context of general resource information.
These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party's site.
If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Altacode LLC. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.
Approved organizations may hyperlink to our Website as follows:
No use of Altacode LLC's logo or other artwork will be allowed for linking absent a trademark license agreement.
iFrames
Without prior approval and written permission, you may not create iframes around our Webpages that alter in any way the visual presentation or appearance of our Website.
Content Liability
We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third-party rights.
Reservation of Rights
We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amen these terms and conditions and it's linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.
Removal of links from our website
If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.
We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.
Disclaimer
To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:
The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.
As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.